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Need help?
For further assistance please email support@vector7.co.uk
 

We will send you three pieces of information which you will need. The email address, password and mail server address. These are the same whatever software you use to send and receive mail.

Although the wording and layout may vary slightly, it should be straightforward and any variation will be minor. The settings will all be the same.

Step 1.
Open Thunderbird (in the Start Menu or the Desktop link)


Step 2.
If the account assistant does not automatically start, then open the tools menu and choose Account Settings (second from bottom).


Step 3.
Click the 'Account Actions' button at the bottom right of the box and select 'Add Mail Account' from the drop down.


Step 4.
Enter your name (as you want it to appear in other people's inbox), your full email address (e.g. user@example.com) and password. Click Continue.

Step 5.
The software will try to set up the account automatically. Tell it to stop because it will try to set up your email as IMAP. Enter the details we sent you and the server types as:

Incoming mail server type: POP3
Incoming mail server: mail.yourdomain.co.uk
SSL: None
Authentication: Normal Password
Incoming Port: 110
Username: Your full email address

Outgoing mail server: mail.yourdomain.co.uk
Outgoing mail server port: 25
SSL: None
Authentication: Normal Password
Username: Your full email address

Then click Done.


Step 6.
Because we use shared mail servers you may get a message stating that the outgoing mail server is insecure. You will need to click the "I understand the risks" checkbox and then click Done.

If you have any issues using our servers via a non-SSL connection, please let us know and we will find a solution for you.


Step 7.
Click create account. Click OK.

 
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