Frequently Experienced Problems
 
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Microsoft Outlook Express
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Windows Mail / Live Mail
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Mac Mail
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Mozilla Thunderbird
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Setting up email is something which we are most commonly asked for help with. While we are happy to guide you in setting up your email, we are not a technical support company.

We can not help with problems caused with email unless it is specifically due to a problem with our servers.

 
Please Note...
We do not offer support when setting up email services on mobile devices (smartphones, PDA's etc). We can provide you with the necessary log in details e.g. username and password. For any further advice please contact your service provider or the sales representative.
 
If you encounter problems with your emails, please check the following:

Unable to send or receive:

  1. Check that you do have internet access.
  2. Check that you have not typed your password incorrectly - with every capital/lower case letter in the right place, and all of the punctuation entered properly. If in doubt, copy and paste from the email we sent you.
  3. Check that the incoming mail server is set to 'mail.plushbrush.co.uk'
  4. Make sure that SPA (Secure Password Authentication) is turned off.
  5. Make sure it is not trying to connect via SSL.
  6. Make sure the username is the FULL EMAIL ADDRESS.
  7. Turn off your anti-virus/firewall temporarily just to test that it is not blocking your email client.

Unable to send:

  1. Outgoing server requires authentication.
  2. Outgoing server port may need to be changed to 587 (as the standard port is sometimes blocked by your service provider).
 
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